Terms and Conditions

Before diving into the action on Rolldorado Casino, it is essential to carefully review the rules governing the platform. This comprehensive user agreement outlines everything you need to know to enjoy a safe and fair gaming experience. The terms came into effect on March 10, 2025, and we strongly advise all users to read the full document before starting to play. By accessing or using the website, you automatically agree to abide by every condition described here. In case of any discrepancies, the English version remains the authoritative one.

1. General Provisions

When you participate in games on this platform, you acknowledge that you bear the full risk of losing some or all of the funds you deposit. Online gambling is prohibited by law in certain countries, and Rolldorado Casino does not offer legal advice or guarantee the legality of its services in your specific location. You use the platform entirely at your own risk and must personally verify that it complies with the regulations in your region.

This agreement is governed by the laws of the country where the operating company is registered. The operator reserves the right to update or modify these terms whenever necessary. While we strive to notify you of significant changes via email, we recommend checking this page regularly to stay informed. The document forms a legally binding contract between you and the operator. You must read the entire agreement before creating an account. If you do not accept any part of it, you are not permitted to use the platform.

You consent to receiving electronic communications such as emails, text messages, or phone calls. Promotional offers can be opted out of through your account settings or by contacting support. However, the operator may still send important account-related information, balance updates, or platform notifications even if you unsubscribe from marketing lists.

2. Game Availability

Certain games may be unavailable in specific countries due to restrictions imposed by software providers. The operator does not guarantee payouts of deposits, winnings, or bonuses to players from restricted territories who attempt to bypass location rules using tools like VPNs. Such actions violate the terms and may result in account suspension, withheld withdrawals, and forfeiture of funds.

Some popular titles come with particular geographic limitations:

Fashion TV Video Slot cannot be played in Cuba, Jordan, Turkey, or Saudi Arabia.

Planet of the Apes Video Slot is unavailable in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.

Vikings Video Slot faces additional restrictions in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the USA.

Narcos Video Slot is not accessible in Indonesia or South Korea.

Games from the Universal Monsters series, including Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man, are only available in selected countries such as Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia, and Slovenia.

Players from Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, the United Arab Emirates, and Ukraine cannot win jackpots in NetEnt games like Mega Fortune or Arabian Nights. Any jackpot won under these circumstances will be declared void. Similar restrictions apply to providers such as Amatic, Microgaming, or NYX in various jurisdictions.

3. Accepted Currencies

The platform supports gameplay in a variety of currencies, including EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC, and several other cryptocurrencies. This flexibility allows players from different regions to enjoy convenient transactions in their preferred currency.

4. Eligibility Requirements

Rolldorado Casino only accepts players from countries and regions where online gambling is legally permitted. It is your sole responsibility to confirm that participating complies with all applicable laws in your area before joining.

Only adults may play. The minimum age is 18 years or older, depending on the legal requirements of your country of residence. Verifying these age rules is entirely up to you. The operator may request age verification at any time and can restrict access or close your account if proper proof is not provided.

Restricted countries include, but are not limited to, the USA, United Kingdom, Spain, French overseas territories, Netherlands, Israel, Lithuania, the Dutch Antilles, Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan, Ukraine, and additional listed territories. Violations may result in denied withdrawals or refunds.

Countries on the FATF black or grey lists are also excluded, such as North Korea, Iran, Albania, Barbados, Cambodia, Jordan, Myanmar, Turkey, the United Arab Emirates, Zimbabwe, and many others. No payments are accepted from nations like Afghanistan, Cuba, France, Iran, Iraq, Libya, Somalia, Sudan, Syria, Venezuela, or Zimbabwe.

5. Player Account Usage

To place bets, you must first register an account. Only one account is allowed per household, IP address, and device. Creating multiple accounts can lead to the closure of all accounts, voiding of bets, and withholding of any balances.

All registration information, including a valid email address, must be accurate and complete. You are fully responsible for keeping your login credentials secure. The operator bears no liability for any misuse resulting from sharing your account details with others.

Transactions are protected by SSL encryption, and customer data is handled confidentially. Withdrawals are generally processed back to the same payment method used for the deposit. Transferring funds between players or accounts is not permitted.

In cases of incorrect crediting of bets or payouts, the operator reserves the right to correct or cancel them. Any software errors must be reported immediately, and exploiting them is strictly forbidden. The operator may suspend withdrawals if system manipulation is suspected and may pursue legal action. All transactions made with correct login details are considered authorized by you.

6. Deposits

Playing requires sufficient funds in your account. Minimum and maximum deposit amounts vary depending on your country and chosen payment method. Cryptocurrencies are also accepted.

Bonuses come with their own specific rules. Bonus funds become available for play only after your real money balance has been fully used. Withdrawing before meeting wagering requirements may result in the loss of the bonus and any associated winnings.

The operator is not a financial institution and does not pay interest on account balances. Deposits are credited within a reasonable time after confirmation. Cryptocurrency deposits below the minimum threshold will not be processed.

Payment cards and other methods may only be used if they belong to you personally. Accepting a deposit does not replace the need for later account verification.

7. Withdrawal Policy

The minimum withdrawal amount ranges from 50 to 120 EUR depending on the country and method. Withdrawals are returned to the same payment method used for depositing.

Incorrectly credited winnings that do not belong to you will be deducted. For exceptionally large wins, the operator may choose to pay them out in monthly installments.

Identity verification (KYC) may be required before your first withdrawal and at any later time. This can include scans of identification documents, utility bills, or payment cards. Submitting fake documents will lead to the withholding of all funds.

To comply with anti-money laundering rules, deposited amounts must be wagered at least three times before withdrawal. You are responsible for any taxes and fees associated with your winnings.

Processing withdrawals can take up to three business days. The operator is not liable for delays caused by banks or payment providers. Withdrawal limits depend on your loyalty level and may be adjusted accordingly. For wins exceeding 10,000 EUR, installment payments over several months may be arranged.

8. Responsible Gaming

If you request self-exclusion, your account will be closed immediately. You can also set limits on losses and other restrictions. While the operator works to prevent the creation of new accounts, the ultimate responsibility for responsible play rests with you.

9. Inactive Accounts

Any account unused for 12 months may incur a monthly administrative fee of 10 EUR (or equivalent) as long as a positive balance remains. The fee is deducted at the start of each inactive month. Once the balance is depleted or the account is reactivated, the fee no longer applies. Any costs related to returning funds are the player’s responsibility.

10. Account Closure

You may close your account at any time by contacting support at [email protected]. The operator will refund any remaining balance using a payment method of its choice.

To prevent fraud and money laundering, additional identity checks, including video calls or selfies with identification, may be required. The operator reserves the right to close accounts without stating reasons and to return the balance after deducting applicable fees.

11. Liability Disclaimer

You alone are responsible for paying taxes on your winnings. Participating in games involves the risk of losing money.

The operator is not liable for damages arising from technical issues, force majeure, rule violations, actions of third parties, service advice, or currency fluctuations. The total liability of the operator is limited to the amount of the stake that triggered the claim.

12. Anti-Fraud Policy

Strict anti-fraud measures are in place. If fraud, collusion, chargebacks, multiple accounts, or bonus abuse is suspected, the account may be closed without notice and winnings withheld.

The use of bots, automation software, or any manipulation attempts is strictly prohibited. The operator may report illegal activities to relevant authorities.

KYC verification can be requested multiple times. Failure to cooperate within 15 days may result in the withholding of winnings and termination of the business relationship.

13. Refund Policy

Complaints about services should be submitted to customer support following the instructions on the website. Processing refunds may require identity proof, address confirmation, and bank statements.

Decisions on refunds are made within 7 business days, with implementation occurring within 48 hours after the decision. For credit card payments, a transaction reversal may be performed.

14. Complaint Procedure

Disputes are first handled by support and escalated if necessary. If no resolution is reached at the management level, you may turn to independent mediation services or the licensing authority.

Server logs serve as the final evidence in disputes. The game state recorded on the server takes precedence over what appears on your screen.

15. Sanctions and Contract Termination

In the event of rule violations, the operator may suspend or close the account, withhold withdrawals, and retain funds to cover losses. The operator’s decision in such cases is final.

16. Intellectual Property

All website elements, software, and content are protected by copyright, trademark, and other legal provisions. You may use the materials only for private, non-commercial purposes and must retain any source attributions. Copying, modifying, distributing, or using them commercially is prohibited.

17. Additional NetEnt Conditions

NetEnt games are subject to strict geographic restrictions. Titles from this provider cannot be offered in countries including Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom, or the USA.

Additional blacklists and restrictions apply to specific games such as Planet of the Apes, Vikings, Narcos, Street Fighter, and Fashion TV. Universal Monsters games remain available only in the previously listed countries.

Using Rolldorado Casino requires full acceptance of all the rules outlined above. If you have any questions, please contact customer support. Remember that gambling should be pure entertainment—play responsibly and only with money you can afford to lose. We wish you an enjoyable experience and plenty of big wins!